<%@LANGUAGE="JAVASCRIPT" CODEPAGE="1252"%> Technical Support Team: How to reach us

You want answers and we have them. We're always available to answer any questions or challenges you may have with our web hosting services. We have a knowledgable and friendly staff who are here to help you.

Every account comes with our in-depth KnowledgeBase Users Guide that takes you step-by-step through every aspect of your account.

Part of making web hosting simple is offering the best support for our customers. We have a great help section dedicated to your account type. Also check our FAQ (frequently asked questions) the answer you need may be there as well.

If you still require further assistance, simply Please feel free to use this ticket-based Support System to clarify any issue that is of concern to you!

Resources
File Manager
Upload your files and web pages VIA the web without an FTP Client. Click on the File Manager button and everything else is cut & paste.
Site Creation Tool (no longer available)
Build a great web site without any programming or HTML knowledge. This handy tool lets you create a site easily from your browser.
FrontPage WebAdmin
This button allows you to activate/remove Microsoft FrontPage Extensions on your web site. This is needed when using FrontPage
Change Password
This changes the password for your control panel. Changes will also affect the FTP password as well, but not the FrontPage password.
Mail Manager
Here you can add, delete or modify POP Mail accounts and manage Mail Lists.
Site Report / Statistics
This great program lets you view who visited your site, when, bandwidth used, even where they came from.
Mailing Lists
This allows you to set up a e-mail distribution list. For example, if you want to send a newsletter, you send it through your mail list and it will get to all of the lists subscribers.
Counter
Show your visitors how popular your site is with this easy to use counter. Many styles to choose from.
Protect Directories
If you want to set up directories which require a username and passcode to access, our web based feature makes it easy. You simply choose the directory to protect, and can add/modify or delete users with the push of a button. (FrontPage users, this feature is built in to your software, do not use the control panel to protect directories)
Redirect URL
This allows you to point a page on your site to another URL. For example, you can point www.yourdomain.com/eco.html to www.eco.com
Site Search Engine
Create a search engine for the pages on your web site. Knowledgebase article: Web Glimpse
FormMail
This button explains how to set up FormMail (form to e-mail).
Database
This allows you to create and manage databases and database users.
PGP Mail
Allows you to send FormMail using PGP.
MIME Types
MIME is a standard for describing different types of information This was originally meant to be used to specify encoding for different types of information into text.
Anonymous FTP
Installs anonymous FTP on your account. This allows you to have someone upload files to your account without giving them full FTP and Control panel access.
Archive Manager
Gives you the ability to compress and back up files from your site.
SSH
SSH is a secure way to TELNET in to our servers. There are some instructions in the control panel to set up SSH.
Secure Server
Helps you Generate and Install a Secure Server Certificate from Equifax Thawte or Verisign. This allows you to have Secure Server pages and Forms on your web site.
MySQL Database
Create and manage a MySQL Database
Shopping Cart
Will install, remove or manage the ALACart shopping cart software on your web site.
Network Troubleshooter
Allows you to test the connection between our server and your PC.
Virtual NameServer (by request)
Set up your own personal Nameservers. Then allows you to manage the DNS for domains using your personal Nameservers.
Add Domain
Add domains, sub-domains and parked domains to your account.

NOTE: Some features may not be included in all control panels depending on the Hosting Plan chosen.



 

Online Support System

This system is automated to enable our clients or visitors submit tickets for the immediate attention of our Tech Support , Sales and Billing teams.

Account Name

Contact Name
Phone Number
E-mail Address
Department
Priority
Issue / Subject    
Description / Message


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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